Summary: Owner of Ace Parking Scott Jones has developed and introduced a number of new programs that assist in maintaining the “personality” of each facility Ace Parking manages. Jones noted how each facility is unique in its own way, and Ace Parking strives to maintain the facility’s continuity while increasing revenue and improving the customer experience.
Scott Jones, the chairman and owner of Ace Parking, has announced the implementation of a number of new programs specifically designed to maintain the unique “personality” of each facility. Jones believes that it is important for a parking management company to assume the identity of a facility’s culture while also providing outstanding and convenient parking services.
“Every facility is unique in its own way, and we recognize the importance of maintaining a sense of continuity throughout every aspect of the facility,” said chairman and owner of Ace Parking Scott Jones. “In managing a parking facility, our goals are to improve the customer experience as much as possible while also working diligently to increase the revenue of the facility, all while maintaining the unique personality that each facility already possesses.”
There are a number of ways that Ace Parking accomplishes this, utilizing programs that maintain the personality of the facility and improve the experience of the customers who are using that facility. Rather than assuming basic caretaking responsibilities, Ace Parking believes in proactive operational management, including programs such as “Ace Assist” that allow customers to have 24-hour access to a live customer service representative.
In addition to the Ace Assist program, Jones noted the value of the company’s experience with automation and other advanced technologies that result in increased revenues generated by the facility. These programs, along with sound marketing plans, operating expense audits and revenue tracking reports, all serve to benefit the facility’s profitability while maintaining its unique identity within the facility at large.
Ace Parking also believes in taking advantage of green initiatives, as the company is quite well known for its corporate responsibility programs. These programs are not just environmentally friendly, as they also result in increased efficiency and greater revenues for the parking facility.
“We are very proud of all of our services and the benefits they provide to customers,” said Jones. “It has long been a goal of our company to provide the best services possible and to allow customers to have a consistently outstanding experience each time they utilize a lot managed by Ace.”